Frequently Asked Questions:
What changes have been made due to COVID 19?
You may notice some changes the next time you visit us. In terms of the restuarant, we are currently not doing table service. We have rearranged the tables to allow 6 foot distance between seated guests as well as indicate clear markers of the direction guests should take in order to minimize contact. We have our menus provided on chalkboards and guests will order at a singular spot at the bar, we will then bring your food to you. One person is taking orders and another staff member is taking the food out. We have sanitizer provided and masks are required when ordering or at any time when you are in or passing through the establishment, they may be taken off once seated. We have also implemented single use items such as plates, napkins, utensils, and cups. Our staff has temperature readings taken every day and we are washing our hands at consistent intervals throughout the shift.
In terms of the live music venue, we are currently in the process of ensuring our venue will be safe for when we can host live entertainment. This will mean that tables will be closed off to ensure 6 foot distance between attendees which will also mean that the amount of attendees that are able to come to an event will be less than our normal capacity. Our venue is already deep cleaned before and after each show but we will be taking further action to implement a full sanitization of each and every surface.
If you purchased tickets to a show, it was rescheduled, and you did not receive an email announcement, please check your spam folder. Alternatively, check our website for the rescheduled date. All tickets already purchased will be honored at the new date for the seats they have been purchased for.
If you cannot attend the new date, please email us at email@example.com with the last name used to purchase your tickets, email address, and/or phone number (if you have your order number even better) and we can issue you a refund. You have up until 2 months prior to the rescheduled event date to request a refund. This is a consideration to our venue, the artist, as well as other customers who may want to attend. Again, these requests for refunds are for those who purchased tickets prior to the pandemic and the show was rescheduled or cancelled. If you purchased tickets for an upcoming show that was posted as new or had already been rescheduled, those tickets are subject to our normal refund policy. Please make sure you read through all written material and policies provided prior to making your purchase. Thank you
What is a wine flight?
Due to the pandemic and regulations set in place, we are not doing our wine flights/tastings, thank you for your understanding.
Our wine flights are served from 11am-3pm in our restaurant, The Pour House, from Thursday-Sunday at the bar. You have your choice of (3) New Hope Winery wines, each 2oz pours, for $15. You do not need reservations for a wine flight, however for parties of 5 or more we strongly suggest making one. If you have a party of 10 or more, please contact us directly at firstname.lastname@example.org or call us at 215-794-2331.
Are the restaurant and concert venue separate?
Yes, the concert venue is a 250 seat venue located behind the main red building, which is the restaurant. Making a reservation at the restaurant does not get you tickets to the performance. Please reserve your tickets first either by purchasing in house or through our website and then reserve your table to dine with us either by calling us at 215-794-2331, emailing us at email@example.com, or we are found on Opentable.com.
Do you have parking?
Yes! We have free on-site parking. If you are coming to a performance in the event center, we will have parking attendants to guide you where to go.
What is the ticket fee and is it the same if I purchase in house?
From having a professional sound engineer to security to parking attendants to staff inside the venue as well, this small service fee helps us to provide a professional level to your concert experience as well as continue to provide live entertainment to the community. If you purchase in house, the ticket fee still stands.
How do I purchase tickets?
Please go to the Live Music tab on our website to purchase tickets or purchase in house at our box office located right inside the restaurant. The box office is open during our normal business hours, Thursday-Saturday 11-9 and Sunday 11-5. We do not do over-the-phone purchases.
Can I pick my own seat for the concert?
You can pick by seat, the best available seat, or by the best available seat in the section you choose, i.e. left, center, or right of stage. Once seats are purchased, we cannot change them so please choose carefully and check your shopping cart before making the purchase.
Do we have a table or assigned seats to the show?
All of our seating is Cabaret Style seating, all tables are 4 person tables. We will not push the tables together for the show or add an additional seat to a 4-person table. The extra person will need to sit at a separate table next to you and you can choose your seats through the seating chart option to ensure you are next to each other.
Can I bring in my own food and drink?
No, we do not allow outside food or drink. Snacks and drinks are available for purchase in the venue. Security guards at the door will ask to check purses and pockets before you enter the venue, this is also a safety precaution for all of our guests.
Do you serve dinner during the show?
No, we do not have table service or dinner service during the show. We have a small bar in the left hand corner of the venue where you may purchase wine, beer, cocktails, and snacks. If you would like to have dinner before the show please call our restaurant, The Pour House at the New Hope Winery, at 215-794-2331. We recommend reservations for dinner no later than 6:30 for our Tuesday-Saturday shows, and 4:30 for our earlier Sunday shows.
Are there ID or minimum age requirements to enter the event?
Our minimum age requirement for shows is 8 or older.
What’s the refund policy?
We do not offer refunds for shows, unless the show is cancelled or rescheduled.